Help & Questions
❓ Help & Questions — Luxury Candles
We’re here to make your experience smooth, delightful, and worry-free. Below are answers to common questions. If you need further help, feel free to reach out via our Contact page.
🔥 How long do your candles burn?
Our candles are designed for long-lasting enjoyment. Burn time varies by size:
- Standard size: approx. 40–50 hours
- Mini size: approx. 15–20 hours
🕯️ Are your candles handmade?
Yes — every candle is hand-poured in small batches in Derby, using premium waxes, fragrances, and fixatives for optimal performance and scent throw.
🌿 Are your ingredients safe and eco-friendly?
We use high-quality, cruelty-free ingredients. Our waxes are paraffin-based with clean-burning properties, and our fragrances are IFRA-compliant.
📦 How long does shipping take?
Orders are processed within 1–3 business days. UK delivery typically takes 2–5 business days. International shipping times vary.
🔁 What is your return policy?
You can find our full Return Policy. In short:
- Returns accepted within 14 days
- Items must be unused and in original condition
- Damaged or incorrect items will be replaced or refunded
💬 Still have questions?
Please visit our Contact Page and send us a message. We’re happy to help!